Remote Remote TAM Customer Support Representative

Company Location: Anywhere
All nielsen Remote Jobs

We provide our clients with the deepest understanding of audiences-and we can't do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists.This role communicates directly with panelists to review performance data, provide technical support, foster positive relations and coach panelists on proper usage of proprietary equipment.Position Details:This is a work from home position. Requirements must be met:Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mbAble to connect directly to a router/modem with Ethernet cableYou must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information.For this remote position: You must be within one of the following locations:TexasFloridaMarylandTennesseeRole DetailsBuild solid and productive panelist relationships .Serve as the primary point of contact between Nielsen panelists and US Field Operations staff. Review and analyze data, providing feedback to households.Conduct training and coaching for panelists use of Nielsen meters. Investigate and resolve proprietary system generated performance issues.Verify and update demographics and audience information using Nielsen proprietary software.Instruct and reinforce panelists on security proceduresUse persuasion skills to gain and maintain cooperation of Panel members, solicit additional participation.Diagnose and troubleshoot software and hardware.QualificationsSpanish Bilingual candidates preferred Strong customer serviceGeneral ability to perform consumer electronic troubleshooting by phoneOutbound and inbound call center experienceProblem solving, and critical thinking skillsStrong Communication skills both verbal and writtenSpanish Bilingual candidates preferred but not requiredFlexibility to work evenings and weekendsExcellent organizational skills and ability to meet deadlinesMS Office Suite experience (Word, Excel and Outlook), Google Suite experience also preferredHigh School Diploma requiredNielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.A reasonable estimate of salary for a new employee to be offered this role would be $16.34, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs.Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.#LI-SM1

Recommended Skills

Click to open application form
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.

Similar Remote Jobs

P/T W-2 Remote Therapist LAC, LMSW, or LAMFT
Kona Counseling was founded in February 2020 with the fundamental idea of creating an environment where clients and therapists can grow and meet their full potential. As an associate therapist,…
See full job description
Sr. Network Administrator - Remote
JOB TITLE:Sr. Network Administrator JOB LOCATION: Remote WAGE RANGE*:50 - 55 JOB NUMBER: 23-00789 JOB DESCRIPTION The role of Network Engineer, Senior is to manage a dynamic AWS cloud-based network…
See full job description
Licensed Insurance Agent - Remote
The Sullivan Agency is seeking motivated, career-minded individuals to join our team, helping families protect their homes. We are currently looking for licensed representatives ranging from entry level to experienced…
See full job description
REMOTE - Client Service Associate
Company Overview:Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is…
See full job description
REMOTE Job Opening for Global Trade Compliance Investigator and Auditor at Arlington, VA 22202
Role:                       Trade Compliance Specialist Location:                Arlington, VA22202  (REMOTE role) Job Type:     …
See full job description
PMP Certified Senior Project Manager - REMOTE
           PMP Certified Senior Project ManagerWHO WE ARE:At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG…
See full job description
Get a weekly email of all new Remote Developer Jobs