Job DetailsJob LocationCorporate Office - Boca Raton, FLRemote TypeFully RemotePosition TypeFull TimeSalary Range$85,000.00 - $110,000.00 DescriptionWhile this position is fully remote, we are only registered and can proceed with qualified candidates in the following states: AL, AZ, FL, GA, ID, IL, IN, IA, MD, MA, MI, MN, MS, MO, NJ, NC, OH, OK, TN, TX, VA, WVAbout Us:Slavic401k is an innovative leader in retirement services and a top provider of 401(k) plans to more than 12,000 employers and 250,000 employees across the U.S. With over $8B in assets under management and growing, Slavic401k is one of the fastest growing 401(k) providers in the U.S. Established over 30 years ago by current president and CEO John Slavic, Slavic401k specializes in multiple employer 401(k) plans and have built our business around providing a 401(k)-administration platform that is custom-tailored to the meet the unique needs of PEOs, associations and service bureaus.Our participant-investors have entrusted us with a significant portion of their earningsa portion of their workand therefore a portion of their livelihood. Our stewardship of that livelihood is something we don't take lightly, and that's why words like honesty, transparency, integrity & fairness are spoken regularly within our walls.We're transforming the retirement savings industry and are looking to bring on talented professionals' diverse perspectives. We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative.Slavic401k is proud to offer our associates an enriched benefit package including PTO and paid time off to serve within your community, health, dental, vision, life Insurance, short term disability, educational assistance, paid parental leave and 401k with a structured company match. Whether you are starting your career or looking to advance in your profession, we encourage you to join our team of associates at Slavic401k.Job DescriptionJob Title: Implementation Services Manager Department: Client Success - Operations FLSA Status: Exempt Job Status: Full TimeReports To: Director, Client Success - Operations Positions Supervised: Implementation LeadWork Schedule: Monday - Friday with flexible working hours between 7:30 AM - 6:30 PM Assessments: nonePosition SummaryOur Implementation Services team within Client Success - Operations is responsible for understanding the client relationships and desired plan outcomes that start during the sales process, building a launch pad for success into servicing, and delivering a positive onboarding experience for MEP clients and their adopting employers. As the Implementation Services Manager, you will build and lead a team of specialists responsible for helping our clients and their stakeholders navigate the plan transition process from sales to service. Your team will work with internal partners across functions of the organization to meet expected service deliverables, resolve any issues that arise during the transition, and provide an exceptional onboarding experience. Essential FunctionsOwn the entire client onboarding process post-sale through transition to service. Leverage strong project management skills to execute on new client onboardings.Hire, lead, coach, and mentor a team of Implementation Specialists. Provide measurements of success and feedback for the team.Structure your team for scale in a fast-paced and fluid environment.Establish policies and procedures to guide the Implementation team in creating and delivering a high-quality transition experience for clients.Manage a pipeline of plans and daily team activities. Adjust workloads, resources, or timelines based on capacity and priority.Monitor the success of and continually improve the Implementation/Project template that the team uses for clients, detailing the tasks that need to be completed for the timely gathering of required data and information.Actively engage and collaborate with stakeholders to support the project team in the areas of critical thinking, project development, and recommendations.Build and optimize processes that simplify and streamline onboarding for both clients and Slavic401k.Maximize client engagement and form deep cross-functional relationships with Sales, Sr. Relationship Managers, Operations, Compliance, and other key internal stakeholders.Prepare dashboards in project management software or CRM.Manage client and operational escalations and develop mitigation strategies.Develop a detailed understanding of Slavic401k's operations and capabilities.Liaise between client and Operations' teams to ensure each piece of the onboarding journey meets customer expectations.Establish accountability, performance, and quality metrics to identify issues and track trends.With leadership and senior leadership guidance, successfully lead and implement small to medium scale projects directly related to achieving business goals.QualificationsSkills & Abilities Strong understanding of the 401(k) industry.Exceptional communication, organization, and presentation skills.Able to effectively prioritize and execute tasks and adapt to change.Able to work under pressure with interruptions, challenging deadlines, and competing priorities.Strong influence and persuasion skills; able to gain buy-in from stakeholders.Strategic and tactical problem-solving skills.Top-down thinker, quick learner, and driven.Able to lead in ambiguous situations and actively seeks to collaborate.Takes initiative, works independently when needed, and eager to learn new skills and approaches to their work.Strong customer-service orientation with the ability to be courteous and helpful.Able to effectively manage customer and co-worker relationships, promptly respond to queries, ensure promises are kept, and manage expectations.Experience5 years of experience as an Implementation/Onboarding Manager leading a client-facing team of 5 people required.7 years of experience in Customer Success, Account Management, Business Development, or another client-facing role required. 5 years 401(k) industry experience required2 years of Salesforce experience preferredExperience building and structuring a high performing teamExperience leading projects and taking ownership of creating department processes and procedures for new products or servicesWORK ENVIRONMENTVirtual working environment; extensive sitting and computer work.Must have the ability to work from home successfully including a secure, reliable Wi-Fi connection, excellent time management skills, and home workspace.While this position is fully remote, we are only registered and can proceed with qualified candidates in the following states: AL, AZ, FL, GA, ID, IL, IN, IA, MD, MA, MI, MN, MS, MO, NJ, NC, OH, OK, TN, TX, VA, WV
