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Remote Customer Service / Tax Specialist - Work from Home

Remote
Company Location: Anywhere
career-staffing
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Description_x000D_ _x000D_ Mommy Jobs Online (mommyjobsonline.com) This is a remote independent contractor role that provides personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations._x000D__x000D_Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work-at-home, customer service environment._x000D__x000D_Responsibilities_x000D__x000D_Excellent verbal and written communication skills._x000D_Positive attitude, flexible and adaptable to change._x000D_Ability to research, navigate and locate answers from web pages and resources independently in a variety of different situations._x000D_Ability to effectively communicate, based on a customer's mindset._x000D_Demonstrate a sincere desire to assist customers and put their needs first._x000D__x000D__x000D_Education and Experience:_x000D__x000D_At least 1 to 2 years' experience in a high-volume customer service role (i.e. call center, retail or similar environment)._x000D_Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers._x000D_Experience using accounting or tax software in the past. Having prepared your own taxes is a plus._x000D__x000D__x000D_Competencies:_x000D__x000D_Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on a scorecard._x000D_Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues._x000D_Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems- within time constraints, and with available resources. Must be detail-oriented._x000D_Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume._x000D_Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions._x000D_Independent Thinking/Self-initiative: Critical thinker with the ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources._x000D_Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position._x000D_Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required._x000D_Computer Literacy: Ability to function in a multi-system Microsoft environment-using Word, Outlook, intranet, the internet and software applications._x000D_Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate._x000D_Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation._x000D_Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks._x000D_Independent contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check._x000D__x000D__x000D_Pay: $22.00 to $27.00 per hour_x000D__x000D_To Become An Agent_x000D__x000D_*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLCarolH when you register online. _x000D__x000D_Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly._x000D__x000D_Jobseeker Live Chat - [ Link removed ] - Click here to apply to Customer Service / Tax Specialist - Work from Home _x000D__x000D_ _x000D__x000D_ _x000D__x000D_ Job Requirements_x000D_ _x000D_ Excellent verbal and written communication skills._x000D_Positive attitude, flexible and adaptable to change._x000D_Ability to research, navigate and locate answers from web pages and resources independently in a variety of different situations._x000D_Ability to effectively communicate, based on a customer's mindset._x000D_Demonstrate a sincere desire to assist customers and put their needs first._x000D_ _x000D_ _x000D__x000D_ Skills or Expertise_x000D_ _x000D_ Education and Experience:_x000D_At least 1 to 2 years' experience in a high-volume customer service role (i.e. call center, retail or similar environment)._x000D_Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers._x000D_Experience using accounting or tax software in the past. Having prepared your own taxes a plus._x000D_Competencies:_x000D_Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on a scorecard._x000D_Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues._x000D_Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems- within time constraints, and with available resources. Must be detail-oriented._x000D_Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume._x000D_Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions._x000D_Independent Thinking/Self-initiative: Critical thinker with the ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources._x000D_Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position._x000D_Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required._x000D_Computer Literacy: Ability to function in a multi-system Microsoft environment-using Word, Outlook, intranet, the internet and software applications._x000D_Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate._x000D_Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation._x000D_Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks._x000D_Independent contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

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