Remote Support Engineer – Tier 2

Company Location: Anywhere
All mabl Remote Jobs


Mabl is strategically positioned in the new frontier of intelligent software engineering tools. Specifically, the mabl team is on a mission to build the easiest low-code test automation solution on the market. We have hundreds of customers globally, revenue more than doubled in 2021, and we’re on track to achieve similar results in 2022. We recently raised our $40M Series C round of funding providing us long term financial stability. While we are growing quickly, we also believe strongly in the value of culture (e.g. 94% of our employees rated mabl favorably in terms of work/life balance!).

We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every employee feels empowered. mabl was also named a Best Place to Work for 3 years in a row and a Best Paying Company by Builtin Boston.

What you’ll do:

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

Understanding failure modalities that lead to customer facing issues, documenting them and creating documentation allowing them to be fixed rapidly.

Take ownership of reported customer issues and see problems through to resolution.

Contribute to managing support and customer success processes, tools, and technologies.

Work cross functionally with other teams at mabl to improve the customer experience.

What you’ll bring to the table:


Associate’s degree or equivalent work experience

Experience with QA/Automation/Unit testing

Expertise in the use of HTML, CSS, JavaScript, and Chrome dev tools

Understanding of Xpath, Regex, Grep, Sed, Awk and tools which would simplify log parsing

An understanding of HTTP Verbs, APIs, and microservices at a macro level

Nice To Have:

5 years of experience

A background in front-end web development where you’ve built full websites, either as a hobby or professionally

Understanding of 1 or more complete tech stack(s)

Experience with managing workflows and Jira boards

Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

Customer-centric attitude, with strong communication skills and technical acumen

Strong analytical skills, with a bias for using data to identify trends and opportunities

Interest in learning good test automation practices and patterns

Working at mabl:

– We embrace hybrid and remote work in and outside of the US! We have nearly 100 mablers spread across the world, currently in 6 countries, 4 continents, and 13 states.

– We bring everyone together annually to foster lasting personal relationships and encourage mablers to visit our Boston office whenever they can.

– Our focus on Diversity, Equity, and Inclusion has grown from a small team of 6 people to now over 15 people driving budgeted initiatives across all facets of the company including recruiting, onboarding, education, and celebrations.

– We’re proud to have won 10 awards since 2021 recognizing not only our product, but our culture and extreme focus on customer satisfaction.

– We may be a small company, but we invest significantly in benefits and perks including generous parental leave, rich health benefits, a transportation benefit, and an employee collaboration perk.

– We value our employees and show our appreciation through rewards and recognition programs, including mabl Kudos and our annual Founders Award!

About Us

mabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Charles Schwab, jetBlue, Dollar Shave Club, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.

Apply for job
Click to open application form
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.

Similar Remote Jobs

Software Engineer, Computational Scientist
Overview About the role: Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is…
See full job description
Solutions Engineer – Santiago
Overview Spiff (https://spiff.com), recently named one of the most innovative Fintech companies, is on a mission to inspire, enable, and reward peak business performance. Why? Commission plans are used by modern…
See full job description
Senior Product Security Engineer (Cloud Platform)
Overview Product Security Engineer (Cloud Platform) HashiCorp builds products that solve development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. Our open source software is…
See full job description
Sr. Engineer – Backend – Consul Service Mesh
Overview Note: The Consul team, as well as the majority of HashiCorp, is 100% remote and has been since our company was founded in 2012.  About the Consul product Consul helps organizations automate…
See full job description
Technical Lead, Fullstack, UK
Overview Flywheel Product Group is a team of engineers, designers, product managers, analysts and researchers building tools for the “Flywheel” (Sales, Marketing, Customer Success, and Support teams) at HubSpot. We’re passionate…
See full job description
Senior Software Engineer, Yahoo Mail
Overview Yahoo Mail is the ultimate consumer inbox with over 220 million users. It’s the best way to access your email and stay organized from a computer, phone or tablet.…
See full job description
Get a weekly email of all new Remote Developer Jobs